Refund policy

Returns and complaints for professionals, Neoderma Amsterdam B.V.

This policy applies to professional customers who buy on pro.neoderma.eu in the course of their business. It forms part of our General Terms and Conditions of Sale for Professionals, which prevail in case of any difference.

No right of withdrawal

Purchases on this store are business purchases. The statutory 14-day right of withdrawal for consumers does not apply, and products cannot be returned because they are no longer wanted or were ordered in error.

Inspect your delivery

Please inspect the products immediately on delivery for completeness and visible defects.

Reporting a problem

• Visible defects, missing items or incorrect products: notify us in writing within eight (8) working days of delivery.
• Defects that could not be seen on delivery: notify us in writing within one (1) month of discovering them, and no later than eight (8) weeks after delivery.

Send your notification to returns@neoderma.com with your order number, the product name and batch number, a description of the problem and photographs. If we receive no notification within these periods, the products are deemed accepted.

How we resolve a well-founded complaint

After examining the complaint, we will at our discretion remedy the defect, deliver replacement products against return of the defective products, or cancel the order for those products and refund the amount paid against their return.

Return shipments

Please do not send products back without our written approval. Approved returns are sent to:

NEODERMA
Coenecoop 595
2741 PT Waddinxveen
The Netherlands

State your order number on the parcel. We reimburse the return costs only where the complaint is well-founded. Returns sent without approval are not accepted.

Payment

A complaint does not suspend your obligation to pay, and does not entitle you to cancel other orders.

Refunds

Approved refunds are made by the original payment method.