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This policy applies to orders placed on pro.neoderma.eu. It forms part of our General Terms and Conditions of Sale for Professionals, which prevail in case of any difference.
Orders are dispatched from our warehouse in Waddinxveen, the Netherlands.
Delivery times shown on the store or in your order confirmation are indicative and are not binding deadlines. If an order has not been delivered, you may ask us in writing to deliver within a reasonable period. If we have still not delivered two (2) months after that request, you may cancel the undelivered part of the order.
Prices on this store exclude VAT and shipping costs. Shipping costs are shown at checkout before you confirm your order.
We may deliver an order in more than one shipment. Each shipment is treated as a separate delivery.
Please make sure someone can receive the order at the delivery address. If a delivery cannot be made for reasons on your side, the products are stored at your cost and risk.
The risk in the products passes to you on delivery. The products remain our property until all amounts due have been paid in full, as set out in the General Terms and Conditions.
Our prices do not include import duties. For deliveries outside the European Union, import duties, taxes and customs charges are payable by the customer.